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Support Information

Dealing with "Invalid file - Please select a valid file (csv)" error

Introduction. When importing data into the system it is possible to encounter an error message: Invalid file - no data imported. Please select a valid file (CSV). This error is usually caused by unsu…

Updated

System backups

Introduction. This guide is to show the process for creating or restoring a backup of the system. Creating a system backup. Currently it is not possible for users to backup and restore the system. If…

Updated

How do I deal with “System Error” message?

Introduction. Sometimes users might experience a system error message like this: This is usually due to the system encountering unexpected error when processing data. Dealing with System Error messag…

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Installing ConnectWise Remote Support Tool on macOS

Introduction. Sometimes support representatives require remote access to customer's systems to investigate issues in the Business Cloud Essentials system or to provide guidance. To do that it is requ…

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Why have I been logged out of BCE?

Introduction. This short guide is to explain the reasons why this might have happened. User session timeout. After 90 minutes of inactivity the system will log a user out due to security reasons. Thi…

Updated

Unlock a user account/Change user's password

How to unlock a user’s account and change their password. 1.Click the cog in the top right corner and select 'Users': 2.Select the user to unlock, select the cog next to the user name: 3.After clicki…

Updated by David Rustell

How to create a new user

How to create a new user. 1. Click the cog in the top right corner and select "Users”: 2. From the “Users” screen, select the “New User” button: 3. Complete all the information in the “General” scree…

Updated by David Rustell

BCE Release Notes

BCE 1.9.2. Release Date: October 2024 Release Notes 1.9.2.pdf This is a maintenance release for: MySQL version upgrade from v5.7 to v8.0. -------------------------------------------------------------…

Updated by Ankita

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