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Support Information

Dealing with "Invalid file - Please select a valid file (csv)" error

Introduction. When importing data into the system it is possible to encounter an error message: Invalid file - no data imported. Please select a valid file (CSV). This error is usually caused by unsu…

Updated 2 years ago by Michal Sobczyk

System backups

Introduction. This guide is to show the process for creating or restoring a backup of the system. Creating a system backup. Currently it is not possible for users to backup and restore the system. If…

Updated 3 years ago by Michal Sobczyk

How do I deal with “System Error” message?

Introduction. Sometimes users might experience a system error message like this: This is usually due to the system encountering unexpected error when processing data. Dealing with System Error messag…

Updated 3 years ago by Michal Sobczyk

Installing ConnectWise Remote Support Tool on macOS

Introduction. Sometimes support representatives require remote access to customer's systems to investigate issues in the Business Cloud Essentials system or to provide guidance. To do that it is requ…

Updated 3 years ago by Michal Sobczyk

Why have I been logged out of BCE?

Introduction. This short guide is to explain the reasons why this might have happened. User session timeout. After 90 minutes of inactivity the system will log a user out due to security reasons. Thi…

Updated 3 years ago by Michal Sobczyk

BCE Release Notes

BCE 1.8.8. Release Date: March 2023 Release Notes 1.8.8.pdf 2023/2024 Payroll Updates including: Income Tax threshold changes for England, Norther Ireland and Wales from 6 April 2023 Income Tax rate…

Updated 2 months ago by David Rustell

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