Dealing with "Invalid file - Please select a valid file (csv)" error

Introduction

When importing data into the system it is possible to encounter an error message:

This error is usually caused by unsupported file encoding. BCE imports work best with files encoded in UTF-8 format.

Identifying file encoding

To determine how the file is encoded open the CSV file in Notepad. In the bottom right corner there is a field stating the file encoding (in most cases this will be either ANSI or UTF-8)

Changing encoding to UTF-8

If the CSV file produced is encoded in ANSI format it is easy to convert to suppoted UTF-8. With the file opened in Notepad go to File > Save As and from the dropdown next to Save button choose UTF-8 and save the file.

Once converted retry uploading the file into BCE.

File encoded in UTF-8 still not importing

If you followed steps above and imports are still failing please contact the Support team with details of the problem and file affected.