BCE - Multi Factor Authentication - Reset Locked User
How to reset MFA for a locked user account
1. Login as using a System Administrator account that has the following permission set:
![](https://files.helpdocs.io/8pnnqe5zo5/articles/mh4lu5dm8q/1712841147434/image.png)
2. Select 'Users' from the 'Setting' menu:
![](https://files.helpdocs.io/8pnnqe5zo5/articles/mh4lu5dm8q/1712841599830/image.png)
3. Select the locked user’s profile by clicking the cog and select 'Reset MFA' and 'Clear lockout'.
![](https://files.helpdocs.io/8pnnqe5zo5/articles/mh4lu5dm8q/1712841220853/image.png)
Please ensure all user email accounts are VERIFIED in BCE before setting up MFA again.
For details on how to verify email’s, see BCE Email Authentication - User Guidance
Note: If a system administrator requires their MFA resetting, please contact Support.